CHRISTMAS & HOLIDAY PERIOD
SERVICE DETAILS

 
 
RECEIVE YOUR GIFT BY CHRISTMAS EVE

Delivery guaranteed by December 24th.
Place your order by December 18th with Standard Delivery to receive it in time for Christmas.
If you select Express Delivery you can place your order by December 20th.

EXTENDED RETURN POLICY

Items purchased from The North Face Online Shop and dispatched during the period from December 1st, 2017 to December 31st, 2017 may be returned up until January 31st, 2018.
However, please note that our return policy will revert to our standard 30-day period for items purchased after December 31st, 2017.

Customer Service EUROPE - Business hours

The service is available on working days Monday to Friday from 8am to 6pm (GMT).
Please note that our offices will be closed on December 25th, 26th and on January 1st.

Distribution Center closures

Everyone deserves a little holiday break so does our stock crew.
Please note that orders placed on December 22nd might be delayed by 1-2 days.
We are sorry for the inconvenience. Feel free to CONTACT US in case you need any additional details.