Refund delay notice
Due to a high volume of returns, you may experience a few days of delay with your refund.
You will receive an email to let you now when your refund has been completed.
We would like to apologise for the inconvenience and thank you for your patience.
Complete the following form to send The North Face a message
We will respond to your request, comment or question as soon as possible. Fields marked with an asterisk (*) are required to submit this form.
Toll-free - 1 800 560 001 Monday-Friday: 8am - 6pm (GMT)